Form: Feedback and Complaints
Name: ______________________ Date: ________________
Phone: ______________________ Email: ______________________
Address: ___________________________________________
1. Suggestions to improve our service:_____________________________________________________
_____________________________________________________
2. What are we doing well?_____________________________________________________
_____________________________________________________
3. Do you have a complaint? Please explain:_________________________________________________
_____________________________________________________
Date of issue: ________________
4. What would help resolve this issue?_____________________________________________________
_____________________________________________________
Wingecarribee Food Services will attempt to resolve your concern or issue within two weeks as a minimum. Where we are unable to make a change, we will explain the reasons why to you (this might be due to legislation or some other reason). We might need to meet with you to discuss further. If you remain unsatisfied with our efforts, you are entitled to make a complaint externally.
Aged care complaints can be made to the Aged Care Quality & Safety Commission at 1800 951 822 or via the online complaints forms www.agedcarequality.gov.au/making-complaint/lodge-complaint
Or write a letter to:
Aged Care Quality and Safety Commission
GPO Box 9819, in your capital city or email info@agedcarequality.gov.au o
Alternatively, you can contact one of the services below and ask them to help contact the Aged Care Quality & Safety Commission on 1800 951 822:
More information can be found regarding aged care complaints at www.agedcarequality.gov.au/making-complaint/lodge-complaint
